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Johnathan
08/16/2024
5.00
In August 2023, I purchased a 2007 Toyota Tundra from Northwest. Given the model’s reputation for frame rust, I anticipated potential issues but didn’t expect them to arise so quickly. By August 2024, the frame had started to deteriorate significantly, making the truck undriveable and unable to pass inspection. I reached out to Northwest to explain the situation, even though the truck was no longer under warranty. To my surprise, they responded within two days and arranged for me to drop off the vehicle. Despite being out of town, they promptly arranged for me to bring the truck in the following Wednesday. By Thursday afternoon, they had already welded the frame in the problematic areas and performed the inspection—all at no cost to me. Contrary to some reviews suggesting that this dealership doesn’t care about its customers or engages in shady practices, my experience was quite the opposite. Northwest went above and beyond by addressing an issue that wasn't their responsibility, showing exceptional customer care and integrity. They also assisted me with a fair trade-in value for my old vehicle and offered favorable financing terms on the new truck. I highly recommend Northwest for their commitment to customer satisfaction and their dedication to providing reliable used vehicles. 10/10 experience!
Lisa “Perk” West
08/05/2024
5.00
Pasquale Neri
06/26/2024
5.00
Linda smith
05/17/2024
5.00
Always accommodating! reliable repairs.great staff! Tilley service definitely would recommend!
Jim Keehn
04/17/2024
5.00
Luis Lopez (MONTANA23585)
04/17/2024
5.00
Great staff and service
Alina Santonastaso
01/17/2024
5.00
Matt Quistorf
12/17/2023
5.00
I purchased a 2012 Jeep Patriot from Northwest Auto Mall during the summer. I had a fantastic experience! Great communication all around. I love supporting local family business since they actually care even after the deal is done. I very much appreciate everything they did for me.
joker black
12/17/2023
5.00
Jonathan Romano
10/17/2023
5.00
Absolutely fantastic experience with this dealership. I have been burned by places like this before so I was a little apprehensive at first. Everyone there is pleasant and seemed generally happy to help you. Most importantly they are honest and upfront. We picked out a vehicle that worked for us at a great price. Instead of letting us just drive off like some places would they kept to vehicle for a few days to make sure everything was working correctly. There was a minor issue when we brought it home, they took it in no questions asked and fixed it within a day. They assured me if anything else happens just bring it in and they will take care of it. I hope not to need another car for quite some time. But when I do I know where I'll be going.
